Privacy Policy

Effective Date: 12/05/2023

This Privacy Policy describes how LSB Renewable Energy (“we,” “us,” or “our”) collects, uses, and protects the personal data of individuals who visit our website [https://www.lsbrenewableenergy.co.uk] (“Website”). We are committed to safeguarding the privacy and confidentiality of personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Information

• LSB Renewable Energy
• Address: 9 Station Road, New Milton, BH25 6HN
• Email: info@lsbrenewableenergy.co.uk
• Phone: 01425 638918

2. Purpose of Data Processing

We process personal data for the following purposes:

• Responding to inquiries and providing information about our products and services
• Managing and delivering our products and services to customers
• Complying with legal obligations
• Improving our website and customer experience
• Marketing and communication purposes (with appropriate consent)

3. Lawful Basis for Processing

We process personal data based on the following lawful bases:

• Consent: When individuals have given clear and specific consent for processing their personal data.
• Contractual Obligation: When processing is necessary for the performance of a contract with the individual.
• Legal Obligation: When processing is necessary to comply with legal obligations.
• Legitimate Interest: When processing is necessary for our legitimate interests, which do not override the individual’s rights and interests.

4. Categories of Personal Data

We may collect and process the following categories of personal data:

• Contact information (such as name, email address, phone number, postal address)
• Financial information (such as payment details)
• Information provided through inquiries, forms, or surveys

5. Recipients of Personal Data

We may share personal data with the following recipients:

• Our employees and authorized personnel
• Third-party service providers who assist us in providing our products and services
• Regulatory authorities or law enforcement agencies, if required by law

6. International Transfers

We do not transfer personal data to third countries or international organizations.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

8. Individual Rights

Individuals have the following rights regarding their personal data:

• The right to withdraw consent at any time.
• The right to access and obtain a copy of their personal data.
• The right to rectify inaccurate or incomplete personal data.
• The right to erasure of personal data, subject to legal obligations.
• The right to restrict or object to the processing of personal data.
• The right to data portability, where applicable.
• The right to lodge a complaint with the supervisory authority.
• The right to be informed about any automated decision-making, including profiling, and to request human intervention.

9. Source of Personal Data

Personal data may be sourced directly from individuals or obtained through interactions with our website or other communication channels.

10. Statutory or Contractual Obligations

Individuals are not under any statutory or contractual obligation to provide their personal data. However, failure to provide certain information may affect our ability to deliver products or services.

11. Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal or significant effects on individuals.

12. Recourse and Complaints

If you believe that we have not complied with this Privacy Policy or UK GDPR/Data Protection Act 2018, or if you have any concerns regarding the processing of your personal data, please contact us using the provided contact details. We are committed to addressing and resolving any privacy-related issues promptly and in accordance with applicable laws.

If you are unsatisfied with our response or believe that your rights have been violated, you have the right to lodge a complaint with the supervisory authority, which in the United Kingdom is the Information Commissioner’s Office (ICO).

You can reach the ICO through their website at www.ico.org.uk or by contacting them directly using their helpline at 0303 123 1113.

Please note that we kindly request you to contact us first, as we value the opportunity to address your concerns and work towards a resolution.

We appreciate your trust in LSB Renewable Energy and your commitment to protecting your privacy.

Liam Bailey – LSB Renewable Energy – Owner

Use of Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance the user experience, analyze website traffic, and personalize content. By using our website, individuals consent to the use of these technologies. For more information, please refer to our Cookie Policy.

14. Data Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

15. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect or process personal data from children without appropriate parental consent. If you believe we have inadvertently collected personal data from a child, please contact us to ensure its prompt deletion.

16. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage individuals to review the privacy policies of any third-party websites they visit.

17. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will post the revised version on our website with the updated effective date. We encourage individuals to review this Privacy Policy periodically to stay informed about how we handle their personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of personal data, please contact us using the provided contact details.

Your privacy is important to us, and we appreciate the trust you place in LSB Renewable Energy.

Liam Bailey – LSB Renewable Energy – Owner